Contact, seller details & Grievance Officer — CryoSim
Last updated: 2026-11-04
Who sells on cryosim.com
| Seller | CryoSim (a proprietorship of Pradeep Kumar Prajapati) |
|---|---|
| Proprietor | Pradeep Kumar Prajapati |
| Legal form | Sole proprietorship, India (not a registered company) |
| Trading name | CryoSim |
| Address | Tower No 2, Flat No 213 C, DD Misty Hills, Kalamassery, Ernakulam, Kerala 682030, India |
| Website | https://cryosim.com |
| admin@cryosim.com | |
| Phone | +91 89577 82155 |
| GST | Not registered (turnover below the GST registration threshold); prices include all taxes |
| Payments on cryosim.com | Razorpay — we never see your card, UPI or bank details |
| Purchases inside Android apps | Google Play |
All products are digital and are delivered online, at once. Prices, plan details and trials are shown on each product page before you pay; refunds and cancellation: Refund & Cancellation Policy; rules of use: Terms of Use; data: Privacy Policy.
Customer care
E-mail: admin@cryosim.com — we reply within 48 hours (usually the same day).
Phone: +91 89577 82155, Monday to Saturday, 10:00–18:00 IST (not on public holidays).
Signed in? You can also message us from Messages on cryosim.com.
Grievance Officer
| Name | Pradeep Kumar Prajapati |
|---|---|
| Designation | Proprietor and Grievance Officer, CryoSim |
| admin@cryosim.com (subject: "Grievance") | |
| Phone | +91 89577 82155 |
| Address | Tower No 2, Flat No 213 C, DD Misty Hills, Kalamassery, Ernakulam, Kerala 682030, India |
How to raise a grievance. Write to the Grievance Officer with:
your name and the e-mail of your CryoSim account (if you have one);
the product, and the date and amount with the payment ID (starts with "pay_") or Google Play order number, if it is about a payment;
what happened and what you would like us to do;
for content: the link to it and why you think it is unlawful or breaks our Terms of Use.
What we do and by when.
Complaints about purchases, payments or our service: we acknowledge every grievance within 48 hours and give you a reference number, and we resolve it within one month of receiving it, telling you the outcome and the reasons. Most are resolved within 7 days.
Complaints about content posted by users (for example Board posts, shared decks or documents): we acknowledge within 24 hours and resolve the complaint within 7 days.
A request to remove content that breaks our rules or the law: acted on within 36 hours of the complaint.
Content that shows a person in a sexual or intimate way without their consent, or a morphed or impersonating image of a person: removed or access to it disabled within 2 hours of the complaint.
Your data
To see, correct or delete the personal data we hold about you, or to withdraw a consent, write to the Grievance Officer as above (from your account's e-mail address, so we can confirm it is you). You can also delete your account and its data yourself at cryosim.com/account. We acknowledge data requests within 48 hours and resolve them within one month at the latest. How we use data is in the Privacy Policy.
If you are not satisfied
National Consumer Helpline: call 1915 or go to consumerhelpline.gov.in.
Consumer commissions: file online at edaakhil.nic.in.
Payment problems: you can also raise a dispute with your bank or through Razorpay (razorpay.com/support); for Google Play purchases, Google Play support.
Courts: subject to your rights as a consumer, the courts at Ernakulam (Kochi), Kerala have jurisdiction (see our Terms of Use).
