Refund & Cancellation Policy — CryoSim

Effective: 1 November 2026

Last updated: 2026-11-04

Seller: CryoSim (a proprietorship of Pradeep Kumar Prajapati), Tower No 2, Flat No 213 C, DD Misty Hills, Kalamassery, Ernakulam, Kerala 682030, India · admin@cryosim.com · +91 89577 82155.

In short

• Free trials: cancel before the trial ends and you pay nothing.

• Cancel any time, with no fee. Your plan stops renewing and you keep it until the end of the period you have paid for.

• No refund for a period that has already started, except where the law requires one, or for a duplicate, failed or unauthorised payment, or something we could not deliver (section 4).

• We reply within 48 hours. Approved refunds go back to your original payment method and normally reach you within 5–7 working days.

1. What you buy and how it is delivered

Everything CryoSim sells is digital: access to app features for a period (a monthly plan) or for good (a one-time product). Nothing is shipped. A plan or product is switched on as soon as Razorpay confirms the payment (for a free trial, as soon as you authorise the payment method), normally within seconds. If money left your account but the plan or product does not show in your account within an hour, write to us (section 7) — see also section 4(a).

2. Free trials

• Plans with a free trial (Mariner Plus: 7 days; SIRE Pro "Inspection Officer": 14 days) charge nothing when you start the trial. You authorise your card or UPI AutoPay when you start; your bank may take a small verification amount, which is returned automatically (section 4(d)).

• We remind you at least 3 days before the trial ends, with the price and a link to cancel.

• If you cancel during the trial, you are not charged, and you keep the trial features until the trial end date.

• If you do not cancel, the first month is charged on the trial end date, and the plan then renews monthly.

• One trial per person per product.

3. Cancelling a plan bought on cryosim.com

• Cancel at any time from your account on cryosim.com (the plan's Cancel button, then Confirm cancellation). There is no cancellation fee.

• When you cancel, auto-renewal stops at once. You keep the plan's features until the end of the period you have already paid for, and you are not charged again. The unused days of a period that has already started are not refunded, except in the cases in section 4.

• We remind you at least 3 days before each renewal, with the price and a link to cancel.

• If a renewal payment fails, Razorpay may retry it for a few days; if it still fails, the plan stops. You never owe money for a period you did not pay for.

• You can also cancel the recurring payment itself with Razorpay or your bank (for example in your UPI app's AutoPay list). Razorpay support: razorpay.com/support.

4. When money goes back to your bank, card or UPI account

We refund to the original payment method in these cases:

1. Duplicate or failed payment — you were charged twice for the same plan period or product, or money left your account but the payment failed or the plan or product never reached your account: full refund of the extra or failed amount.

2. Unauthorised payment — a payment you did not make or allow: tell us and your bank at once; once confirmed, full refund.

3. We could not deliver — a paid feature did not work because of a fault on our side that we could not fix within 7 days of your report, or we withdrew a paid feature during your paid period: refund of the unused part of that period (for a one-time product, a refund of what you paid for the feature that could not be delivered).

4. Payment-method check — when you start a subscription or trial, your bank may take a small verification amount; it is returned automatically. If it is not back within 7 days, write to us.

5. Where the law requires a refund — for example under the Consumer Protection Act, 2019.

Apart from these cases, a plan period that has started, or a one-time product that has been delivered, is not refunded. Points have no cash value and are never refunded.

5. One-time products

A one-time product is paid with a single payment and does not renew, so there is nothing to cancel. It is refunded only in the cases in section 4.

6. Plans bought inside our Android apps (Google Play)

Subscriptions bought in an Android app are billed by Google Play, not by us.

• Cancel in the Google Play app: profile icon › Payments & subscriptions › Subscriptions. You keep access until the end of the period you have paid for; there is no refund for the rest of that period, as in all Google Play subscriptions.

• Refunds: within 48 hours of a charge, ask Google directly at play.google.com (Order history › Request a refund). After that, write to us with your Google Play order number (it starts with "GPA.") and we will refund through Google Play in the cases listed in section 4 (a), (b) or (c).

7. How to ask for a refund

E-mail admin@cryosim.com from the address on your CryoSim account, call +91 89577 82155, or use the Contact & grievance page. Please include:

• the e-mail address of your CryoSim account;

• the date and amount, and the Razorpay payment ID (starts with "pay_", in your Razorpay receipt e-mail) or the Google Play order number;

• what went wrong.

Timelines. We acknowledge your request within 48 hours and decide within 7 days. Approved refunds are sent back to the original payment method through Razorpay and normally reach your account within 5–7 working days (UPI is often faster).

8. Company (fleet) licences

Company licences bought by an organisation by invoice follow the refund and cancellation terms in the licence or order. Where the licence says nothing, this policy applies.

9. If you are not satisfied

If you disagree with our decision, write to our Grievance Officer (details on the Contact & grievance page). You can also contact the National Consumer Helpline (1915, consumerhelpline.gov.in), Razorpay support or your bank.